Privacy & your data

This notice explains how Invicta Cleaning Services Ltd ("we", "us") collects and uses your personal data, in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Invicta Cleaning Services Ltd, registered in England & Wales (company number 13156183), is the data controller for the personal data described here. You can contact us on 07704 832784 or at the email address shown on our contact page.

What we collect

When you request a quote, use our contact form or book a clean we collect your name, phone number, email address, the property address or postcode, details of the cleaning you need and any notes you give us. If you hold a key arrangement with us we record how the key is stored and returned.

How we use it

We use your data to respond to enquiries, prepare quotes, schedule and carry out cleaning, take payment, and keep records required by law. Our lawful bases are taking steps to enter into a contract with you, performing that contract, and our legal obligations. We will only send marketing with your consent, and you can withdraw it at any time.

Photographs

Before and after photographs are taken for quality assurance. We only use them for advertising with your consent, and never in a way that identifies you or your address.

Who we share it with

We do not sell your data. We share it only with service providers who help us run the business (for example email, accounting and payment providers) under appropriate safeguards, or where required by law.

How long we keep it

Enquiry data is kept for up to 12 months if you do not become a client. Client and financial records are kept for up to 6 years after our last service, as required for tax purposes.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its use, and to data portability. To exercise these rights, contact us. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

This website does not use advertising or tracking cookies. If we add analytics in future, we will update this notice and ask for your consent where required.